999r Privacy Policy

Various types of information are collected from you when you register and use 999r's services. This Privacy Policy explains in detail what that information is, why it is collected, and how it is used.

We collect two main types of data — information you provide directly, and information collected automatically through your use of our services.

999r collects your data only for specific, legitimate purposes. We never use your information for unauthorized or unnecessary reasons. The main purposes for which we use your data are outlined below.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To keep games, deposits, withdrawals, and other services running smoothly.
• Security Assurance: To prevent fraud and detect and stop suspicious activity.
• Legal Obligations: To comply with AML, KYC, and licensing regulations.
• Contact: To send important notifications, transaction confirmations, and support communications.
• Service Improvement: To analyze user experience and improve the quality of our services.
• Promotional Communications: To inform you about offers and promotions, with your consent.

You may unsubscribe from promotional emails or notifications at any time. However, transactional and security alerts cannot be turned off, as they are essential to keeping your account safe.

999r does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• All data is retained for as long as the account remains active.
• Financial transaction records are retained for at least 5 years after account closure.
• KYC documents are retained for 3 years after account closure.
• Marketing-related data is deleted immediately upon withdrawal of consent.
• Support chat history is retained for up to 2 years.

999r never sells your personal data. However, limited information may be shared with certain trusted third parties as required to operate our services.

• Payment Processor: Necessary payment information is shared with gateways such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Service: With licensed verification agencies for the KYC process.
• Law Enforcement: Under court order or legal obligation.
• Regulatory Authority: To meet the requirements of the licensing authority.
• Technology Service Provider: For server hosting and security services.

All third parties with whom data is shared are required to operate under confidentiality agreements and may only use the data they receive for its specified purpose.

999r uses cookies on its website. Cookies are small text files stored in your browser that help us improve our services.

• Essential Cookies: Essential for keeping your login session active and ensuring core site functions operate properly. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language selection or layout settings.
• Analytical Cookies: To analyze site usage and improve our services. These collect anonymous data only.
• Marketing Cookies: To show you relevant ads and offers. You can opt out of these at any time.

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect certain site functions.

As a 999r user, you have specific rights over your personal data. We respect those rights and you are free to exercise them at any time.

999r has implemented the most advanced technical and organizational measures to protect your data. Our security infrastructure is built to meet international standards.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Protects our servers from external attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Staff are granted data access only when required for their role.
• Data Backup: Regular backups are taken to prevent data loss.

999r's services are intended for users aged 18 and above only. We do not knowingly collect data from minors.

If we discover that a minor has registered an account using false information, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using 999r, please notify our support team immediately. We will take prompt action.

999r reserves the right to update this Privacy Policy from time to time as needed. Changes may occur due to new service launches, changes in law, or technological developments.

You will be notified at your registered email address of any significant changes. The date of the update will always be shown at the top of the page under "Last Updated".

• Minor edits or spelling corrections may be made without a separate notice.
• You will be notified at least 7 days before any major changes take effect.
• Continued use of the site after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or wish to exercise your rights regarding our Privacy Policy, please get in touch with us. 999r is always ready to help resolve your issues.

Our data protection team will review your request and respond as quickly as possible. An initial response is typically provided within 3–5 business days.

If you feel your complaint has not been adequately resolved, you have the right to escalate it to the relevant data protection authority in your country.